Part 1: Overview of Facilitation Chapter 1- Facilitation in Organizations Today
- Definitions
- Benefits of facilitation
- Goals of an Effective Facilitation
- Facilitation Applied
- Facilitation and Leadership
- A Vision for the Future
Chapter 2- Role of the Facilitator
- Manager of group Process
- Responsibilities of a Facilitator
Part 2: Basic Facilitation Skills Chapter 3- Verbal Techniques: What to Say
- Asking Questions
- Probing
- Paraphrasing
- Redirecting Questions and Comments
- Referencing Back
- Giving Positive Reinforcement
- Including Quieter Members
- Encouraging Divergent Views
- Shifting Perspective
- Summarizing
- Bridging
Chapter 4- Nonverbal Techniques: What to Do
- Active Listening
- Voice
- Eye Contact
- Attentiveness
- Facial Expressions
- Silence
- Body Language
- Position and Movement in the Room
- Distracting Habits
- Enthusiasm
- Dress
Chapter 5- Recording Techniques
- Why Record?
- What to Record
- Using Flip Charts
- Using Someone Else to Record
- Role of the Recorder
- Ownership of the Flip Charts
- Other Uses for Flip Chart
- Organizing and Handling Flip Charts
- The Art of Charting
- Flip-Chart Equipment and Supplies
Chapter 6- Reading the Group
- How to Read the Group
- Group Dynamics
Chapter 7- Facilitating Consensus
- Understanding Consensus
- Problems with Consensus
- The Flow of Consensus
Part 3: Facilitator Methods and Tools Chapter 8- Generating and Organizing Material
- Brainstoring
- Structured Round
- T-Chart
- Affinity Diagram
- Fishbone Diagram
- Timeline
- Flow Chart
- Matrix Diagram
Chapter 9- Ranking and Evaluating Material
- Multi-Voting
- Ranking and Prioritizing
- Nominal Group Technique
- Force-Field Analysis
- Quadrant Diagram
- Decision Matrix
Part 4: Desinging Effective Facilitations Chapter 10- How to Design a Facilitation
- Ten Steps for Designing a Facilitation
- Collaborating with the Client
- Completing the Design
- Designing On-the-Spot
- Designing As a Creative Process
Chapter 11- Organizing and Enhancing Group Work
- Optimum Group Size
- Working with Large Groups
- Round-Robin Technique
- Dividing the Group
- Individual Work
- Adding Variety to Group Work
- Icebreakers
Chapter 12- Opening and Closing Activities
- General Guidelines
- Opening a Group's First Meeting
- Opening a Group's Subsequent Meetings
- Closing a Group's Ongoing Meeting's
- Closing a Group's Last Meeting
Part 5: The Facilitator in Action Chapter 13- Levels of Facilitator Competency
- Facilitator Competency Matrix
Chapter 14- Facilitating Meetings
- Facilitator's Role During the Meeting
- Electronic Meeting
Chapter 15- Facilitating Teams
- Role Clarification
- Team Boundaries
- Developing Facilitation Skills in Teams
- Internal Versus External Team Facilitator
- Providing a Team Road map
- Celebrating Team Milestones
- Diversity and the Team Facilitator
- Resolving Team Conflict
- Evaluating Team Performance
Chapter 16- Facilitating Organization-Wide Projects
- The Consulting Role
- Skills Required
- Intervention Defined
- Types of Clients
- Steps in Working with Clients
Part 6: Facilitator Excellence Chapter 17- Managing Yourself
- Ego, Power, and the Facilitator
- Being Center and Authentic
- Improving Performance As a Facilitator
- Avoiding Burnout
Chapter 18- The Art of Facilitating
- Excellence Versus Perfection
- The Natural Flow
- Love the Questions
- Summary
- Resources for Facilitators
- Index
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